.WebCare
Whether you have a small blog or a large corporate site, we can provide monthly updates, support and reports to make sure your WordPress site is kept in tip-top condition.
Need website hosting only? Our servers are fast, efficient and reliable and our standard hosting plan is less than £9 a month. Find out more.
Need more support? If you think you’ll need more support for your site, we can put together a bespoke WebCare package to meet your needs. Use our enquiry form below or just give us a call on 01604 600 886 and we can have a chat through your requirements.
.WebCare
How it works.
We provide support via phone, email or support tickets.
You can submit requests via email, our online ticket system or by giving us a call on 01604 600 886.
Your support time is per-minute which means if a task takes us three minutes, we only record three minutes off your allocated time for the month. This makes WebCare great value for money and very efficient.
Time used to update WordPress, themes and plugins come out of your support time total.
All support and response times are office hours only – 9am to 5pm Monday to Friday. If you need out-of-hours support, please call us.
More services than most.
As well as providing WordPress support, V3 Creatives is a full-service design and marketing agency, so with us, you can use your support time across all the online services we provide. These include:
• Branding
• Design/Artwork
• Site Development
• Online Marketing
• Newsletter Creation
• Motion Graphics
.Ad-Hoc
Support
Do you just need ad-hoc support?
On top of the retained WordPress support plans, we also provide ad-hoc support for smaller sites.
If you think that you might only need a bit of help every other month, our ad-hoc support might be the best option for you.
Our Support Time works like this:
- You pre-buy a number of hours of our time (the more you buy, the cheaper it gets).
- Each time you put in a support request (via phone, email or a ticket), we’ll give you an estimate of how long it will take.
- Once done, we simply take the time off of your total.
Support time is charged in 15-minute blocks, so you won’t be charged for a full hours work for a small tweak to your site. Everything is recorded and we can provide fully-itemised reports on what you’ve used and what you have left.
If you run out of time, you can simply top-up or switch to a retained plan if we think that would be better value for you.
Support Time does not include any reporting on your site as standard, but you can use your Support Time to request Site Audits, Keyword reports and use it against any of the services we provide – from artwork to web design.
.Bespoke
Support
For larger websites with more complex requirements.
If you manage a large corporate site, there’s a good chance that you need more of a tailored approach to your website support and maintenance.
We can create a bespoke WordPress support and maintenance plan that fits in with your needs and SLA requirements.
This can be a support-only arrangement or can include premium WordPress hosting so we look after everything for you.
.Quick
Fixes
Get your WordPress site fixed quickly.
A WordPress Quick Fix is for small issues on your site. If your WordPress site has a problem we’ll take a look at it for you – we can fix most WordPress issues quickly and with zero fuss
Interested? Get in touch.
Complete the form below and we’ll be in touch.