How Support Time Works
Perfect for small tasks and tweaks
- You pre-buy a number of hours of our time (the more you buy, the cheaper it gets).
- Each time you put in a support request (via phone, email or a ticket), we’ll give you an estimate of how long it will take.
- Once done, we simply take the time off of your total.
Support time is charged in 15-minute blocks, so you won’t be charged for a full hours work for a small tweak to your site. Everything is recorded and we can provide fully-itemised reports on what you’ve used and what you have left.
If you run out of time, you can simply top-up or switch to a retained plan if we think that would be better value for you. Remember you you can use your support time across all the online services we provide. These include: